At Jawahr Shop, Your Satisfaction is Our Priority
We are dedicated to ensuring your complete satisfaction with every purchase at Jawahr Shop. Understanding that there may be occasions necessitating a return or refund, we have devised the following policy to assist you through the process:
Returns Accepted: We are happy to accept returns on eligible home products within 30 days from the delivery date. For a return to be accepted, the item must be unused, in its original packaging, and in the same condition as when received.
Simple Return Procedure:
- Reach Out: Contact our responsive customer support team at info@jawahr.shop or 07515404748 within the allowed return period. Please provide details of the item you wish to return and your reason.
- Guided Assistance: Our customer support will provide you with step-by-step guidance through the return process, including instructions and, if needed, a return authorization.
- Secure Packing: Pack the item carefully in its original packaging, ensuring all accessories or documents are included.
- Hassle-Free Pickup: We will arrange a pickup for the item through our dedicated courier partner. Please have the item ready for collection on the agreed date.
Effortless Refunds:
- Payment Method Match: Refunds will be processed using the original payment method. For Cash on Delivery (CoD) purchases, we will arrange a refund via bank transfer or a suitable alternative.
- Exclusions: The refund will not include any initial shipping charges or related fees.
- Swift Processing: We aim to process refunds within 3 days of receiving and inspecting the returned item.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support within 3 days of delivery. We will quickly organize a return, replacement, or refund as appropriate.
Order Cancellations: If you need to cancel an order, please contact us as soon as possible. If the order has not been dispatched, we will cancel it and process your refund. For orders already on their way, our return policy will apply.
This policy applies to orders placed with the Cash on Delivery (CoD) payment option. For any questions or concerns regarding returns and refunds, please don’t hesitate to reach out to our dedicated customer support team at info@jawahr.shop or 07515404748.
Jawahr Shop: Committed to Your Satisfaction
We are devoted to your satisfaction with our selection of home products and aim to provide a smooth experience with returns and refunds. Thank you for shopping with us!
Need Help? Contact us at info@jawahr.shop for any inquiries related to refunds and returns. Ensuring your satisfaction is our top priority.